Refund Policy
We stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with a simple, no-hassle refund process.
30-Day Money-Back Guarantee
Try any ORIX supplement for 30 days, risk-free. If you’re not satisfied — for any reason — you are eligible for a full refund within 30 days of your delivery date.
Eligibility for Refunds
To qualify for a refund:
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Your request must be made within 30 days of receiving the product
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You must provide proof of purchase (order number or confirmation email)
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Refunds are available for first-time orders only (1 unit per product)
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If multiple units were ordered, only one unit is refundable
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Shipping fees (if any) are non-refundable
How to Request a Refund
To request a refund, please contact us through our Contact Us page or email our support team. Include:
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Your full name
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Order number
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The reason for your request (optional, but helpful for improving our products)
Our team will review your request and respond within 24–48 hours.
When Will I Receive My Refund?
Approved refunds will be processed back to your original payment method within 3–5 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your product arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order. We’ll send a free replacement or issue a full refund — your choice.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or payment method again
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Contact your bank or credit card provider (it may take a few days before your refund is officially posted)
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If you've done this and still haven’t received your refund, please contact us for assistance
Contact Us
Still have questions? Our support team is here to help. Visit our Contact Us page to reach out.